The T&C (terms and conditions) below apply to all entertainment communication services provided by D (Denise) Good via GOODfriendTALKS.org talks such as encouragement, comic relief, friendship, coaching and mentoring services provided by D Good, to any individual or organization (“the client”) and constitute the contract for the service to be provided by D Good for the client. 

Your payment in advance is the confirmation that you are 18 years old or older and that you have read and agreed to each statement below and that you wish to proceed.

All communication services delivered by myself, D Good, as well as information on the website (https://www.goodfriendtalks.org) are meant to help you to move forward into happiness, well-being and abundance. These communication services are not a substitute for professional mental health care or medical care.  D Good is not a licensed nor certified health care practitioner/provider of mental, behavioral, physical, psychiatric or any healthcare discipline.  Nor is D Good an advisor of financial, spiritual or legal matters.  Rather, she is merely a fun person who’s never met a stranger and is kindly relatable due to travel and career changes and plethora of life experiences.  

D Good is easy to talk to and continually striving to ensure the standard of communication service she provides as excellent. 

Communication disclaimer

You acknowledge the following:

• You understand that the services you will be receiving from D Good are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. You also understand that D Good is not acting as a mental health counsellor or a medical professional.
• For legal purposes, you understand that talking is currently an unregulated industry and that D Good is not “licensed “ by any body.
• You understand and agree that you are fully responsible for your well-being during your communication sessions and subsequently, including your choices and decisions.
• You understand that good friend talks are not a substitute for ANY PROFESSIONAL HEALTH CARE such as counseling, psychotherapy, psychoanalysis, mental/behavioral health care or substance abuse treatment and more.  You will not use it in place of any form of therapy.
• You understand that all comments and ideas offered by D Good are solely for the purpose of entertainment and good friend talks. 
• You understand that to the extent our talks together involves personal development, career or business, D Good is not promising outcomes.

Data Protection

You understand that D Good will protect your information as confidential unless you state otherwise in writing. If you report child abuse, elder abuse or neglect or threaten to harm yourself or someone else, you understand that necessary actions may be taken and your confidentiality agreement may be limited in this capacity. Furthermore, if D Good is ordered by a court to provide information or to testify, she will do so to the extent the law requires.

Data Security

You understand that the use of technology is not always secure and you accept the risks of confidentiality in the use of email, text, phone, WhatsApp, FaceTime and any other technology.

Waiver

You hereby release, waive, acquit and forever discharge D Good, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages you may claim to have or that you may have arising out of acts or omissions by yourself or by D Good as a result of talks otherwise resulting from the communication relationship contemplated by this agreement.

You further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to you to sign this agreement. This agreement shall bind your heirs, executors, personal representatives, successors, assigns, and agents.

Terms & Conditions

The communication schedule will be arranged between the D Good and the client and can be booked up to 3 months in advance on a session by session basis or as a regular booking.

In return for the fees payable by the client (or by a third party on their behalf), D Good agrees to provide the service as described below and in accordance with the T&C set out below. The client agrees to pay fees for the service on the T&C set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

The date that the first communication session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the T&C they can contact D Good to discuss any concerns and see if they can be resolved before the first session. Participation by any individual in the first communication session and subsequent sessions constitutes acceptance of these T&C, which can periodically be updated and the client may reread on GOODfriendTALKS.org website and review prior to payment which is agreement to the T&C.

Format of Sessions

Sessions are voice to voice via phone, FaceTime audio, WhatsApp audio or by telephone. In all cases the client is responsible for calling. D Good is open to other formats (fees may vary) by mutual agreement. D Good is responsible for ensuring that she is available for consultation at agreed times.
The length of each session set by the client at the time of booking and paid for accordingly at the time of booking. Sessions may over-run by mutual agreement, with additional fees and paid for within 3 minute break, but only if D Good has no commitments immediately following the session.

Session Fees

D Good’s current fees are stipulated on the website and made clear at the time of booking. She reserves the right to change these. Any payments for sessions paid in advance will be honored even if prices have changed between the point of booking and the time of session.

Dates and Times of Sessions

The date and time of the first session and any subsequent session will be sent via the clients preferred form of communication: email, WhatsApp or text message. D Good is available by appointment only.  All efforts are made to have  availability to extend the session if requested by client.  Fees are expected to be paid prior to the start of the extension

Sessions can only be rearranged in accordance with the section in these T&C headed “Rearranging Sessions”.

Payment Terms

Fees can be paid online by account balance, debit or credit card, within PayPal or Venmo. Alternatively, payments by standing order can be secure by bank wire/transfer and scheduled by mutual agreement.

Receipts and/or invoices are available, and where receipts are requested by the client, they will be sent by e-mail.

Fees are payable in advance of each communication session. Where payment has not been received by D Good in advance of a session D Good is not obliged to provide the session.

Between Sessions

D Good may assign the client tasks or exercises to complete between communication sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.

The client may contact D Good by phone, WhatsApp or e-mail between sessions to seek clarification regarding anything arising from a session or for administrative purposes (e.g. where a client needs to rearrange a session or make a payment). Additional communication can also be provided between sessions but there will be an additional charge for this. D Good will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.

Rearranging Sessions

If a client needs to rearrange a communication session, they must provide at least 72 hours notice prior and reschedule within 72 hours after the date of the original session. 

No refunds will be given. 

In exceptional circumstances D Good may need to rearrange a communication session. In those instances she will also give the client 72 hours notice where practical.

Where a client pays for a session or sessions in advance they must have the communication session(s) that they have paid for within 6 months of the payment or their fee is forfeited.

Confidentiality

Personal information or business information supplied by clients in communication sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, unless where required by law or where action might be necessary to prevent harm to the client or someone else.

Responsibilities

D Good will seek to enable the client to improve their quality of life or level of business success and to achieve their desired outcomes. However, the client has sole responsibility for taking important decisions in their life or business. D Good has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of communication sessions, or for any perceived failure by the client, whether justified or otherwise, to quality of life, career or business or to achieve their desired outcomes or goals.

Variation of T&C

Please read these T&C each time you book and pay for your talk as there are updates periodically.  Pay for your service is an agreement that you have read and agree to these T&C.

Feedback

Feedback about the service is welcomed and can be given by writing D@GOODfriendTALKS.org or WhatsApp chat or Text Message +1-303-304-7975.